Frequently Asked Questions

Use our advanced search filters on the homepage or cars page. You can filter by make, model, year, price range, mileage, fuel type, transmission, and location. Save your searches to get notifications when matching cars are listed.

We encourage all sellers to provide inspection reports. Many of our featured listings include professional inspection reports. We also offer inspection services through our partner network. Always request to see inspection documents before making a purchase.

Yes! Most sellers are open to reasonable negotiations. Use our inquiry system to contact sellers directly. Be respectful and make fair offers based on market value, vehicle condition, and comparable listings.

Create a vendor account, click "Sell Car" in your dashboard, fill in all vehicle details accurately, upload high-quality photos, set a competitive price, and submit for review. Your listing will be live within 24 hours after approval.

You'll need the vehicle's logbook (title), valid insurance certificate, recent inspection certificate if available, and your national ID. For imported vehicles, include import documents and duty payment receipts.

Submit an import request with your requirements, receive a quotation, make payment, we source and purchase the vehicle, handle shipping and customs clearance, and deliver to your location. The entire process typically takes 6-8 weeks.

Yes! We provide real-time tracking through our import tracking system. You'll receive updates at each stage: purchase confirmation, shipping, arrival at port, customs clearance, and delivery scheduling.

We accept M-Pesa, bank transfers, Visa, Mastercard, and PayPal. For spare parts, M-Pesa integration provides instant payment processing. Large transactions like car purchases typically use bank transfers for security.

Absolutely! We use industry-standard SSL encryption and secure payment gateways. We never store your complete payment information on our servers. All transactions are processed through certified payment providers.

Click "Forgot Password" on the login page, enter your email address, check your email for a reset link, click the link and create a new password. If you don't receive the email, check your spam folder or contact support.

Yes, you can upgrade from Customer to Vendor account through your profile settings. This allows you to list cars for sale. Contact support if you need to make other account type changes.