Return Policy
Your satisfaction is our priority. Learn about our comprehensive return and refund policies.
Our Return Promise
We stand behind every vehicle and part we sell. Our return policy is designed to protect your investment and ensure your satisfaction.
7-Day Return Window
Return eligible items within 7 days of delivery for a full refund, subject to our return conditions.
Quality Guarantee
All vehicles undergo thorough inspection. If quality issues are discovered, we'll make it right.
Full Refund
Eligible returns receive 100% refund of the purchase price, processed within 5-7 business days.
Return Conditions
Please review these conditions to ensure your return meets our policy requirements.
Vehicle Returns
Eligible for Return:
- Significant undisclosed mechanical issues
- Misrepresented vehicle condition
- Documentation discrepancies
- Failed independent inspection
Not Eligible:
- Change of mind after 7 days
- Normal wear and tear
- Damage after delivery
- Modifications made to vehicle
Spare Parts Returns
Eligible for Return:
- Defective or damaged parts
- Wrong part shipped
- Unopened original packaging
- Within 30 days of purchase
Not Eligible:
- Used or installed parts
- Custom or special order items
- Electrical parts (unless defective)
- Fluids and consumables
Return Process
Follow these simple steps to initiate and complete your return request.
Contact Support
Contact our customer service team within the return window to initiate your return request.
Return Authorization
Receive return authorization number (RMA) and detailed return instructions via email.
Prepare Return
Package item securely with all original accessories, documentation, and RMA number.
Ship or Schedule Pickup
Ship to our returns center or schedule pickup for vehicles. We'll provide shipping labels for eligible returns.
Inspection & Processing
Our team inspects the returned item and processes your refund upon approval.
Refund Issued
Refund processed to your original payment method with confirmation email sent.
Refund Information
Important details about how refunds are processed and what to expect.
Refund Timeline
- M-Pesa: 1-2 hours
- Bank transfer: 3-5 days
- Credit card: 5-7 days
- PayPal: 3-5 days
Refund Method
Refunds are processed to your original payment method.
- Same payment method used
- Full purchase amount
- Shipping costs included
Partial Refunds
Some situations may result in partial refunds:
- Missing accessories
- Damaged packaging
- Return shipping costs
Need Help with Returns?
Our customer service team is here to guide you through the return process.